Client Service engineer


Client Service Engineer


GreyOrange is re-imagining the warehousing & supply-chain industry. We design, manufacture and deploys advanced robotics systems for automation at distribution and fulfillment centers. Our expertise in robotics, hardware and software engineering helps companies solve operational inefficiencies in their warehouses. With in-house Mechanical, Electrical, Embedded, UI/UX, Software Development and Quality Assurance teams, GreyOrange ensures unquestioned quality of all our products.

We’re looking for an Engineer to join our Client Services team in Brazil as a Client Service Engineer, you are the primary owner of the client relationship and are responsible to deliver client delight across multiple installations by ensuring excellent site maintenance and prompt & efficient issue resolution through effective stakeholder management and optimal allocation & utilization.

The below roles & responsibilities are indicative of the expectations of GreyOrange from your job role. However, your impact on the organization and hence the responsibilities evolve over time and hence the below are not exhaustive or limiting your position at any point.

You will:

  • Perform and provide counsel on diagnosis and repair of equipment and systems (both hardware and software) in liaison with engineers across our various offices.
  • Ensure customer satisfaction through ongoing interactions with client representatives and system operators.
  • Develop and contribute to measurements and reporting of performance indicators for site service objectives.
  • Anticipate potential failure modes and propose changes to design and/or process for ongoing
  • improvement of deployed systems at client sites.
  • Support and maintain product installations at client sites.

You’ll be a great fit if you:

  • get excited about troubleshooting open-ended problems and love travelling.
  • are proficient in networking (TCP/IP), databases, programming and scripting languages.
  • have a Diploma/Bachelor in Electrical, Electronics or Mechanical engineering, Computer Science, or related subject; experience or track record in automation or robotics will be a plus.
  • Love communicating, and can do so quickly and clearly (proficiency in English is a must).

What it’s like to work at GreyOrange:

At GreyOrange, we are helping companies make their warehouses better. Our products increase and maximize their supply chain potential by not only increase their overall throughput but by also introducing advanced technology and innovation into their warehouses.

We are a team of technical minds, engineering experts, innovators, and tinkerers, bringing unparalleled automation to the world & warehouses. People at GreyOrange come from diverse backgrounds with the broad set of skills to take some of the toughest challenges head on. They work with innovation at its bleeding edge and are passionate about building long-term technologies designed to pioneer the field for the coming decades. Advanced intelligence, state-of- the-art engineering and unparalleled technology are at
the core of GreyOrange’s specialized products.

With the strength of cross-functional teams, we all are collaborators at heart. We support each other in learning and working, indulge in knowledge sharing, and have thoughtful discussions enabling us to develop strong ties with each other.

We are a gathering of people from different countries, cultures, backgrounds, but we share a common set of values which we uphold more than anything else. We are a bunch of warm people who go out of our way to help our colleagues and have nothing but respect for each other.

We look forward to hearing from you.

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